Refund Policy

Refund Policy

Refund Policy

At RummyHukum, we strive to address accidental or erroneous cash credits promptly. If you encounter such issues, you may request a refund within two weeks of the transaction. We will review your request and process the refund to the original financial source within two weeks if it's a valid case of error. Please note that all refund decisions are at the sole discretion of RummyHukum.

1. Eligibility for Refund

1.1. Refunds may be issued under the following circumstances:

- Unauthorized Transactions: If there is evidence of unauthorized transactions or fraudulent activity on your account.
- Processing Errors: If an error occurred during the transaction, such as overcharging or double charging.
- Technical Issues: If you face technical difficulties that prevent access to or use of our services, and we fail to resolve them within a reasonable time frame.
- Service Cancellation: If a deposit was made for a service that was not provided or was canceled by us.

1.2. Refunds are generally not provided for:

- Voluntary Cancellations: If you voluntarily cancel services or purchases.
- Game Outcomes: Disputes over game results or player performance.
- Cash Game Losses: Losses incurred during cash games or tournaments.
- Policy Violations: Failure to adhere to our Terms of Service or other policies.

2. How to Request a Refund

2.1. To request a refund, contact our customer support team at [email protected] within a reasonable period from the date of the transaction.
2.2. Provide necessary details, including your account information, transaction ID, a description of the issue, and any relevant evidence.

3. Refund Processing

3.1. After receiving and reviewing your refund request, we will determine eligibility based on our Refund Policy.
3.2. Approved refunds will be processed within a reasonable time frame. The refund method and timing may vary based on the original payment method and other factors.
3.3. Refunds will typically be issued in the same currency and through the same payment method used for the original transaction.

4. Dispute Resolution

4.1. If you disagree with our refund decision, you may escalate the issue by contacting our customer support team or submitting a formal complaint through our designated channels.
4.2. We strive to resolve disputes and address concerns fairly and promptly.

Cancellation of Games

RummyHukum is not liable for losses due to game cancellations caused by service outages, technical failures, natural disasters, or other factors beyond our control. Refunds are not available for games canceled due to circumstances beyond our reasonable control.

Online Transactions

Transactions to credit your RummyHukum account are handled via third-party payment gateways. RummyHukum is not responsible for any transaction denials or rejections as they are governed by the third-party gateway’s terms. We may reverse transactions and refund the amount to the original payment method used.

Responsible Gaming

We promote responsible gaming and take several measures to ensure a safe gaming environment:
- Users must be at least 18 years old to create an account or play.
- We use 24/7 monitoring and anti-fraud algorithms to detect unfair play.
- Collusion detection is implemented in every game.
- Player information is securely stored with high-level encryption.
- Deposit limits are in place to prevent irresponsible gaming.
- KYC verification ensures player protection and game security.
- We provide alerts to players showing excessive gaming behavior.
- Users can self-exclude from our games for 48 hours to 6 months and cannot create another account during this period. Self-exclusion periods cannot be reversed or modified once confirmed.

Voluntary Termination of Account

To terminate your account, email us with a clear intention to cease using our services. We will evaluate your request and, at our discretion, process the account termination and refund the available balance within 21 working days. Any account activity after your termination request will be deemed your responsibility.

Inactive Accounts and Unused Funds

If your account remains inactive for over 365 days with an unused balance, we will send reminders to activate it via email and SMS. To reactivate, you must log in, play, or make a deposit or withdrawal. Failure to activate after reminders will result in forfeiture of your balance at RummyHukum’s discretion. Accounts violating our Terms of Service will not receive reminders, and unused funds will be handled according to our Breach and Consequences policy.

Complaints & Disputes

If you have a complaint or dispute, please contact our customer support team at [email protected]. It is important to address any issues promptly for a quicker resolution. RummyHukum is committed to resolving complaints promptly and will make every effort to address your concerns. Please note that RummyHukum's decision on any complaint is final and binding. We expect players to keep the details of the resolution confidential and not disclose any information to third parties.

Fair Play Policy

At RummyHukum, we are committed to upholding the highest standards of fair play and integrity in all our games. Our goal is to ensure that every player has an equal opportunity to compete and win on our platform. To maintain a secure and equitable environment, we rigorously monitor user activities, including deposits, identity verification, gameplay, and individual hands.

1. Fair Play Standards

1.1 Anti-Cheating and Anti-Collusion
1.1.1 Individual Participation: All games on RummyHukum are intended to be played individually. Use of any external aids or third-party software, including cheats, bots, or hacks, to alter gameplay is strictly forbidden. You must not use software that intercepts, collects, or mines data from our platform or services. Any attempt to gain an unfair advantage using such means is prohibited.
1.1.2 Collusion: Creating or participating in teams to collude or cheat is strictly prohibited. RummyHukum enforces a zero-tolerance policy for any breaches of our Fair Play Policy, and offending players may face restrictions or permanent bans from our platform.

1.2 Money Laundering

You are prohibited from engaging in any activities that may be considered money laundering. This includes withdrawing money added via credit cards, UPI, net banking, or other methods without participating in cash games, and deliberately losing money to specific players.

1.3 Anti-Spamming

Sending unsolicited communications or spam to obtain registrations or benefits is prohibited. Additionally, using RummyHukum for commercial purposes, including selling services or products, is not allowed.

1.4 Multiple Accounts

You are permitted only one user account. Creating or using multiple accounts to access RummyHukum services is not allowed. If your username is found to be inappropriate or offensive, we will ask you to choose an alternative. Failure to provide a new username may result in a permanent suspension or reactivation of your account only after a new, acceptable username is provided.

1.5 Technical Manipulation

You must not attempt to host, intercept, emulate, or redirect proprietary communication protocols used by RummyHukum. Modification or reverse engineering of our platform is also prohibited.

1.6 Content Modification

You must not frame, modify, or remove any proprietary notices from the RummyHukum website or app. Posting unauthorized commercial material or altering the content is prohibited.

1.7 Commercial Use

You may not use our platform for commercial purposes, including operating a gaming center, network play over the internet, or connecting to unauthorized servers.

1.8 Virus and Contamination

Uploading, distributing, or publishing any content that may contain viruses or other harmful software is strictly prohibited. You must not disseminate or upload programs that may disrupt our platform's functionality.

1.9 Unauthorized Activity

Suspicious activities, such as using someone else's payment information to deposit funds into your account, are prohibited.

1.10 Account Access

Accessing or attempting to access RummyHukum services through another person’s account is not allowed.

1.11 non-transferability

Winnings, bonuses, and prizes are unique to each player and non-transferable. Attempting to transfer or share these benefits will result in forfeiture.

1.12 Restricted Access

RummyHukum’s officers, employees, and associated persons do not have special access to the platform’s systems or Random Number Generators and are prohibited from participating in real-money games.

1.13 Public Comments

Posting material that is defamatory or harmful to RummyHukum’s business interests is not allowed. We reserve the right to remove such material and restrict access to any affected media.

1.14 Privacy Protection

You are responsible for safeguarding your personal information. Do not share sensitive details like your phone number, PAN, email address, or password with other users.